APA (7th ed.) Citation

Mertins, K., & Jochem, R. (1999). Quality-Oriented Design of Business Processes. Springer US.

Chicago Style (17th ed.) Citation

Mertins, Kai, and Roland Jochem. Quality-Oriented Design of Business Processes. Boston, MA: Springer US, 1999.

MLA (9th ed.) Citation

Mertins, Kai, and Roland Jochem. Quality-Oriented Design of Business Processes. Springer US, 1999.

Warning: These citations may not always be 100% accurate.