Table of Contents:
  • 1. Working for consumers / Sally Greengross
  • 2. Ethical aspects of quality care / Steven Luttrell and Fleur Fisher
  • 3. Recent health system developments / Gillian B. Todd
  • 4. The quality movement / Edward J. Dickinson
  • 5. Primary health care for elderly people / Richard Baker
  • 6. Community care / David Challis and Karen Traske
  • 7. The private sector / Philip Tormey and Terry Devenney
  • 8. Hospital services / Peter P. Mayer
  • 9. The multidisciplinary team. 9a. Doctors / Peter P. Mayer and Edward J. Dickinson. 9b. Nurses / Karen A. Luker and Karen R. Waters. 9c. Occupational therapists / Christine A. Graham. 9d. Physiotherapists / Pennie Roberts and Carole Brown. 9e. Social workers / Barbara Laing
  • 10. Teamwork / Ann Hunter
  • 11. Training for quality / David L. Sandler and Martin Sandler
  • 12. Managing for change / Peter S. Stansbie
  • 13. Developing organizations for quality / Tom Keighley.