rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Managing Electronic Services
    sub title: a Public Sector Perspective
  name:
    name part: Grönlund, Åke.
    role:
      role term: creator
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2000
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (XXX, 238 pages)
  abstract: Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations. Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.
  table of contents: To the Reader -- Introduction -- I: The Tale of the Dozen Challenges: Challenge 1: Start Up -- Challenge 2: Thousands of Pages -- Challenge 3: Messy Appearance -- Challenge 4: Parallel Systems -- Challenge 5: Choosing the Future Technical Platform -- Challenge 6: Cross-Departmental Integration of Data Resources -- Challenge 7: Staff Motivation -- Challenge 8: Poor Usability -- Challenge 9: Where is the Payoff?- Challenge 10: What is our Role?- Challenge 11: Where are the Users?- Challenge 12: Managing Administrative Tribes -- Conclusions from the Dozen Challenges -- II: Electronic Service Management: Introduction -- Cities and the Local Information Society -- Conclusions from the Cookbook -- Acknowledgements -- References -- Appendix.
  note: by Åke Grönlund.
  note: Electronic resource.
  subject:
    topic: Computer science
  subject:
    topic: Multimedia systems
  subject:
    topic: Management information systems
  subject:
    topic: Computer science
  subject:
    topic: Management information systems
  subject:
    topic: Multimedia systems
  classification: QA76.76.A65
  classification: 005.7
  related item:
    title info:
      title: Practitioner series
  identifier: 9781447105114 (electronic bk.)
  identifier: 1447105117 (electronic bk.)
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: I9W
    record creation date: 121227
    record change date: 20260422155654.1
    record identifier: in00003545271
    language of cataloging:
      language term: eng