Cover Image

Successful IT Outsourcing : From Choosing a Provider to Managing the Project /

Show other versions (1)

Outsourcing permeates the IT world and has had a profound impact on the work of IS professionals. Nearly all will, at some stage in their careers, work with outsourced services as customer or supplier. Elizabeth Sparrow's insights into the benefits and pitfalls of this complex area will help IS...

Full description

Bibliographic Details
Main Author: Sparrow, Elizabeth
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: London : Springer London : Imprint : Springer, 2003.
Series:Practitioner series.
Subjects:
Computer science.
Information systems.
Industrial procurement.
Management information systems.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Introduction to Outsourcing
  • The Case For and Against Outsourcing
  • Objectives and Parameters for Outsourced Services
  • Choosing a Service Provider
  • Managing Performance
  • Measuring Performance
  • Risks and Controls
  • When Outsourcing Fails to Deliver
  • ASPs, WASPs and the Future of Outsourcing.