Service quality and management /

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

Customer satisfaction.
Published: (2016)

Customer-focused quality : what to do on Monday morning /
by: Hinton, Tom
Published: (1994)

Achieving excellence in stakeholder management.
Published: (2003)

Service quality : research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service /
by: Toister, Jeff
Published: (2020)

Friction/Reward : be your customer's first choice /
by: Hammond, Richard (Retail management consultant)
Published: (2019)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2011)

Customer first : strategy for quality service /
by: Walker, Denis
Published: (1990)

Budgeting at MHL Company : more heat than light shed at performance review meetings /
by: Siriwardane, Harshini P., et al.
Published: (2021)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)

Building a brand image through electronic customer relationship management /
Published: (2022)

Measuring consumer behavior in hospitality for enhanced decision making /
Published: (2023)

The frictionless organization : deliver great customer experiences with less effort /
by: Price, Bill, 1950-, et al.
Published: (2022)

Creating value for customers : designing and implementing a total corporate strategy /
by: Band, William
Published: (1991)

Luxury store value.
Published: (2016)

Winning the customer : turn consumers into fans and get them to spend more /
by: Imbriano, Lou, et al.
Published: (2011)

Descriptive analytics : descriptive data collection.
Published: (2016)

Shift : how to transform motion into progress in business /
by: Lees, Richard (Chief strategy officer), et al.
Published: (2022)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

The Ritz Carlton : ladies & gentlemen serving ladies & gentlemen.
Published: (2016)

Managing customer value : essentials of product quality, customer service, and price decisions /
by: Dodds, Bill
Published: (2003)

Shift : transform motion into progress in business /
by: Lees, Richard (Chief strategy officer), et al.
Published: (2022)

Marketing 3.0 /
by: Kotler, Philip
Published: (2011)

Magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.
Published: (2003)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-
Published: (2015)

Marketing for keeps : building your business by retaining your customers /
by: Furlong, Carla B.
Published: (1993)

Managing service quality.
Published: (1990)

Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey /
by: Lamberton, Cait, et al.
Published: (2024)

Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden /
by: Anderson, David J., et al.
Published: (2019)

The forgotten leg of quality : customer service /
by: Stamatis, D. H., 1947-
Published: (2025)

Life skills series. an attitude not an occupation /
Published: (2006)

How to give exceptional customer service /
Published: (1993)

Service-ability : create a customer centric culture and gain competitive advantage /
by: Robson, Kevin (Herbert Kevin)
Published: (2013)

Quality service starts with a reservation : setting and applying standards /
by: Ribustello, Inez, et al.
Published: (2020)

Customer-responsive management : the flexible advantage /
by: Davis, Frank W. (Frank White), 1939-
Published: (1996)