Service quality and management /

Bibliographic Details
Corporate Author:	SpringerLink (Online service)
Other Authors:	Kunst, Paul (Editor), Lemmink, Jos (Editor), Stauss, Bernd (Editor)
Format:	eBook
Language:	English
Published:	Wiesbaden : Springer Fachmedien, [1999]
Series:	Gabler Edition Wissenschaft. Focus Dienstleistungsmarketing.
Subjects:	Customer services > Quality control > Congresses. Consumer satisfaction > Congresses. Consumer satisfaction. Customer services > Quality control. Electronic books. Conference proceedings.
Online Access:	Connect to the full text of this electronic book

Description
Physical Description:	1 online resource (vi, 314 pages) : illustrations.
Bibliography:	Includes bibliographical references.
ISBN:	9783322909817 3322909816