APA (7th ed.) Citation

SpringerLink (Online service), Kunst, P., Lemmink, J., & Stauss, B. (1999). Service quality and management. Springer Fachmedien.

Chicago Style (17th ed.) Citation

SpringerLink (Online service), Paul Kunst, Jos Lemmink, and Bernd Stauss. Service Quality and Management. Wiesbaden: Springer Fachmedien, 1999.

MLA (9th ed.) Citation

SpringerLink (Online service), et al. Service Quality and Management. Springer Fachmedien, 1999.