Communicating professionally : a how-to-do-it manual /

Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interaction...

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Bibliographic Details
Main Authors:	Ross, Catherine Sheldrick (Author), Nilsen, Kirsti (Author)
Format:	Book
Language:	English
Published:	Chicago : Neal-Schuman, an imprint of the American Library Association, 2013.
Edition:	Third edition.
Series:	How-to-do-it manuals for libraries.
Subjects:	Communication in library administration > United States. Communication in library science > United States. Library records > United States. Library science > United States > Authorship. Bibliothekar. Bibliothekarin. Bibliothekswissenschaft. Kommunikation. USA. Communication in library administration. Communication in library science. Library records. Library science > Authorship. United States.

Table of Contents:

Nonverbal behavior
Listening
Speaking
Writing
Integration: Putting it all together
Speaking one-to-one
Working in groups
Making presentations
Producing texts
Training others in communication skills.