Ross, C. S., & Nilsen, K. (2013). Communicating professionally: A how-to-do-it manual (Third edition.). Neal-Schuman, an imprint of the American Library Association.
Chicago Style (17th ed.) CitationRoss, Catherine Sheldrick, and Kirsti Nilsen. Communicating Professionally: A How-to-do-it Manual. Third edition. Chicago: Neal-Schuman, an imprint of the American Library Association, 2013.
MLA (9th ed.) CitationRoss, Catherine Sheldrick, and Kirsti Nilsen. Communicating Professionally: A How-to-do-it Manual. Third edition. Neal-Schuman, an imprint of the American Library Association, 2013.
Warning: These citations may not always be 100% accurate.