| Tag |
First Indicator |
Second Indicator |
Subfields |
| LEADER |
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150622s2015 nyua ob 001 0 eng d |
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|a 9781631571039 (electronic bk.)
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|a 1631571036 (electronic bk.)
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|z 1631571028
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|a 658.812
|2 23
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| 100 |
1 |
|
|a Magnini, Vincent P.,
|e author.
|
| 245 |
1 |
0 |
|a Surprise! :
|b the secret to customer loyalty in the service sector /
|c Vincent P. Magnini.
|
| 264 |
|
1 |
|a New York, N.Y. :
|b Business Expert Press, LLC,
|c 2015.
|
| 300 |
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|a 1 online resource.
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| 336 |
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|a text
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| 337 |
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|a computer
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|2 rdamedia
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| 338 |
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|a online resource
|b cr
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| 490 |
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|a Marketing strategy collection
|
| 504 |
|
|
|a Includes bibliographical references (pages 111-119) and index.
|
| 588 |
|
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|a Description based on print version record.
|
| 500 |
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|a Electronic resource.
|
| 650 |
|
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|a Service industries
|x Customer services.
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| 650 |
|
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|a Customer relations.
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| 650 |
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|a Surprise.
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|a Electronic books.
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|a Ebooks Corporation
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|a Texas A&M University
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|
| 998 |
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