Surprise! : the secret to customer loyalty in the service sector /

Bibliographic Details
Main Author:	Magnini, Vincent P. (Author)
Corporate Author:	Ebooks Corporation
Format:	eBook
Language:	English
Published:	New York, N.Y. : Business Expert Press, LLC, 2015.
Series:	Marketing strategy collection.
Subjects:	Service industries > Customer services. Customer relations. Surprise. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	1 online resource.
Bibliography:	Includes bibliographical references (pages 111-119) and index.
ISBN:	9781631571039 (electronic bk.) 1631571036 (electronic bk.)