APA (7th ed.) Citation

Magnini, V. P. (2015). Surprise!: The secret to customer loyalty in the service sector. Business Expert Press, LLC.

Chicago Style (17th ed.) Citation

Magnini, Vincent P. Surprise!: The Secret to Customer Loyalty in the Service Sector. New York, N.Y.: Business Expert Press, LLC, 2015.

MLA (9th ed.) Citation

Magnini, Vincent P. Surprise!: The Secret to Customer Loyalty in the Service Sector. Business Expert Press, LLC, 2015.