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Service quality in leisure and tourism /

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Bibliographic Details
Main Authors: Williams, Christine, 1951- (Author), Buswell, John (Author)
Format: eBook
Language:English
Published: Wallingford, Oxfordshire, UK : CABI, 2003.
Subjects:
Leisure industry.
Quality assurance.
Tourism.
Consumer Economics.
Leisure, Recreation and Tourism Economics, (New March 2000)
Tourism and Travel.
Consumer satisfaction.
Leisure services.
Management.
Tourist industry.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • The Leisure and Tourism Product
  • Quality as a Goal
  • The Consumer
  • Concepts of Quality in Leisure and Tourism
  • Customer Satisfaction
  • The Leisure and Tourism Experience
  • Characteristics of Service
  • Service Design
  • Capacity Management and Organizational Performance
  • Quality and Culture Change
  • Quality Management Systems
  • Quality Management Tools and Techniques
  • Measurement of Quality
  • Quality and Human Resource Management.