rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Service quality in leisure and tourism
  name:
    name part: Williams, Christine
    name part: 1951-
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Buswell, John
    role:
      role term: author.
  name:
    name part: C.A.B. International
    role:
      role term: issuing body.
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2003
    copyright date: 2003
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (ix, 230 pages) : illustrations, charts
  abstract: This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment. While part 1 (chapters 1-6) establishes the challenges facing leisure and tourism managers in achieving service quality, part 2 (chapters 7-9) examines the skills and techniques of translating the understanding of consumers, quality and the nature of leisure and tourism experiences into appropriate products and services. Part 3 (chapters 10-14) takes the management of service quality beyond the design of services into the management of systems and procedures and the overall philosophy of organizations in their approach to quality. The book has a subject index.
  table of contents: The Leisure and Tourism Product -- Quality as a Goal -- The Consumer -- Concepts of Quality in Leisure and Tourism -- Customer Satisfaction -- The Leisure and Tourism Experience -- Characteristics of Service -- Service Design -- Capacity Management and Organizational Performance -- Quality and Culture Change -- Quality Management Systems -- Quality Management Tools and Techniques -- Measurement of Quality -- Quality and Human Resource Management.
  note: Christine Williams, Department of Tourism and Leisure Management, University of Central Lancashire, Preston, UK and John Buswell, Faculty of Environment and Leisure, University of Gloucestershire, Cheltenham, UK.
  note: Access limited to subscribing institution.
  note: Includes bibliographical references (pages 209-222) and index.
  subject:
    topic: Leisure industry
  subject:
    topic: Quality assurance
  subject:
    topic: Tourism
  subject:
    topic: Consumer Economics
  subject:
    topic: Leisure, Recreation and Tourism Economics, (New March 2000)
  subject:
    topic: Tourism and Travel
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Leisure industry
  subject:
    topic: Leisure services
  subject:
    topic: Management
  subject:
    topic: Tourism
  subject:
    topic: Tourist industry
  classification: G155.A1 W488 2003eb
  classification: 910/.68/4
  related item:
    title info:
      title: Service quality in leisure and tourism
    name:
      name part: Williams, Christine, 1951-
    origin info:
      publisher: Wallingford, Oxon, UK; Cambridge, MA, : CABI Pub., c2003.
    identifier: (DLC)2002010655
  identifier: 0851995411 (alk. paper)
  identifier: http://proxy.library.tamu.edu/login
  access condition: Access limited to subscribing institution.
  record info:
    record content source: CtWfDGI
    record creation date: 130813
    record change date: 20210305141054.0
    record identifier: in00003533225
    language of cataloging:
      language term: eng