rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Complaint management and channel choice
    sub title: an analysis of customer perceptions
  name:
    name part: Garding, Stefan
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Bruns, Andrea
    role:
      role term: author.
  name:
    name part: EBSCOhost
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: sz
    date issued: 2015
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  note: Stefan Garding, Andrea Bruns.
  note: Electronic resource.
  note: Includes bibliographical references and index.
  subject:
    topic: Consumer complaints
  subject:
    topic: Customer relations
    topic: Management
  classification: HF5415.52 .G37 2015
  classification: 658.8/12
  related item:
    title info:
      title: SpringerBriefs in business
  identifier: 9783319181790
  identifier: 3319181793
  identifier: 9783319181783
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: NhCcYBP
    record creation date: 150519
    record change date: 20260609153502.8
    record identifier: in00003531171