Complaint management and channel choice : an analysis of customer perceptions /

Bibliographic Details
Main Authors:	Garding, Stefan (Author), Bruns, Andrea (Author)
Corporate Author:	EBSCOhost
Format:	eBook
Language:	English
Published:	Cham ; New York : Springer, [2015]
Series:	SpringerBriefs in business.
Subjects:	Consumer complaints. Customer relations > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	1 online resource.
Bibliography:	Includes bibliographical references and index.
ISBN:	9783319181790 3319181793