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Leading libraries : how to create a service culture /

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Bibliographic Details
Main Author:	VanDuinkerken, Wyoma
Other Authors:	Kaspar, Wendi Arant
Format:	Book
Language:	English
Published:	Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Subjects:	Public services (Libraries) Library personnel management. Leadership. Customer relations.

Table of Contents:

Leadership theories : traditional and transformational
Service leadership and its paradigm in libraries
Conscientiousness as the foundation
Building rapport
Balancing encouragement and accountability
Innovation and evolving service
Strategic planning : the practice of innovation and strategic thinking
Sustaining service as a value
Formalizing service leadership in libraries : embedding processes and policies
Service leadership in libraries.