Leading libraries : how to create a service culture /

Critical literacy for information professionals /
by: McNicol, Sarah
Published: (2016)

Library manpower : a study of demand and supply.
Published: (1975)

Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /
Published: (2002)

For the love of libraries : a book of postcards /
Published: (1998)

Twenty-first-century access services : on the front line of academic librarianship /
Published: (2023)

Serving those who served : librarian's guide to working with veteran and military communities /
by: LeMire, Sarah, et al.
Published: (2017)

The six-step guide to library worker engagement /
by: Norlin, Elaina
Published: (2021)

Your right to know : librarians make it happen : conference within a conference background papers /
Published: (1992)

Achieving change through training and development /
by: Whetherly, June
Published: (1998)

Customer care : a training manual for library staff /
by: Gannon-Leary, Pat
Published: (2010)

The library's role in supporting financial literacy for patrons /
Published: (2016)

Conflict and change in library organizations : people, power, and service /
by: Jones, Ken, 1930-
Published: (1984)

Building a successful customer-service culture : a guide for library and information managers /
Published: (2002)

Build a great team : one year to success! /
by: Hakala-Ausperk, Catherine
Published: (2013)

Leadership, talent management & performance management.
Published: (2020)

Learning à la carte.
Published: (2009)

Talent-Gespräche : Worum es geht, weshalb sie wichtig sind, wie sie richtig geführt werden /
by: Smith, Roland, et al.
Published: (2012)

The basics of library-based user services /
by: Whittaker, Kenneth, 1931-
Published: (1993)

The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experience /
by: Norton, David (David William)
Published: (2017)

Serving the difficult customer : a how-to-do-it manual for library staff /
by: Smith, Kitty, 1945-
Published: (1993)

Difficult people and situations.
Published: (2009)

Customer care : a training manual for library staff /
by: Gannon-Leary, Pat
Published: (2010)

Insights and strategies.
Published: (2015)

Insights and strategies.
Published: (2019)

The challenge of library management : leading with emotional engagement /
by: VanDuinkerken, Wyoma
Published: (2011)

Transforming academic library instruction : shifting teaching practices to reflect changed perspectives /
by: Hess, Amanda Nichols, 1986-
Published: (2018)

Staff performance evaluation program at the McGill University libraries : a program description of a goals-based performance evaluation process with accompanying supervisor's manual /
Published: (1976)

You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits /
by: Fuller, Edwin D., 1945-
Published: (2011)

It comes with the territory : handling problem situations in libraries /
by: Turner, Anne M., 1941-
Published: (1993)

Library of Congress : ensuring continuity and efficiency during leadership transitions : hearing before the Subcommittee on Oversight of the Committee on House Administration, House of Representatives, One Hundred Twelfth Congress, first session, held in Washington, DC, April 18, 2012.
Published: (2012)

Data science in the library : tools and strategies for supporting data-driven research and instruction /
Published: (2022)

Executive team leader of guest experiences, Target /
Published: (2015)

Leading with joy : practices for uncertain times /
by: Windwood, Akaya, et al.
Published: (2022)

Voices into choices : acting on the voice of the customer /
by: Burchill, Gary
Published: (1997)

Leadership skill zones : managing people, decision-making, motivation.
Published: (2020)

Serving lesbian, gay, bisexual, transgender, and questioning teens : a how-to-do-it manual for librarians /
by: Martin, Hillias J., et al.
Published: (2007)