Essential listening skills for busy school staff : what to say when you don't know what to say /
How do you listen effectively when you're already late for a meeting? How do you respond to a girl who's so angry that she's threatening to hit someone? Or to a boy who feels like giving up altogether? How do you listen, not only to students, but also to parents and to colleagues? Wha...
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| Format: | eBook |
| Language: | English |
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Philadelphia :
Jessica Kingsley Publishers,
2015.
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| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Cover; Of Related Interest; Title Page; Copyright; Contents; Acknowledgements; 1 Introduction; 2 Yes, But...; There's never enough time!; TWhat if I'm not the right person to help?; As a listener, what exactly am I trying to achieve?; How do I show that I understand?; What if I can't help?; What if I get upset myself?; As a listener, what exactly do I say?; What if I don't know what to say?; What if someone asks for advice?; Should I talk about my own experiences?; Is it okay to hug a person?; What if I don't like someone?; What if they get angry with me?; What if someone doesn't want to talk?
- What if they can't say what they feel?What about confidentiality?; What if someone just wants attention?; What if they're really clingy?; 3 Helping People...; Who are struggling with family relationships; Who need to talk about death; Who are stubborn; Who talk of suicide; Who lack self-esteem; Who are angry; Who are being bullied; Who say they're depressed; Who self-harm; Who want to talk about sex; Who can't see the point of life; Who don't care about anything; 4 Conversations That Can't Be Avoided; With students; With parents; With colleagues; 5 Who Listens to the Listeners?; 6 A Checklist