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Design issues in CSCW /

Design Issues in CSCW is the first book to systematically examine the implications of focusing computer system design on the end-user perspective. The authors explore the fundamental issue of which design perspectives are the most suitable for CSCW, and also address the central questions of "ho...

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Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Rosenberg, Duska, 1946-, Hutchison, Chris, 1952-
Format: eBook
Language:English
Published: London ; New York : Springer-Verlag, [1994]
Series:Computer supported cooperative work.
Subjects:
System design.
Teams in the workplace > Data processing.
Systeemontwerp.
Teamwork.
Samenwerking.
Organisations > Communication networks
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • 1 Introduction
  • 2 Computer Supported Cooperative Work: A Framework
  • 2.1 Introduction
  • 2.2 Cooperative Work
  • 2.3 Computer Support: Communication
  • 2.4 Computerized Artefacts of Work
  • 2.5 Non-Computerized Artefacts
  • 2.6 Summary
  • 3 Capturing Interactions: Requirements for CSCW
  • 3.1 Design Issues for CSCW
  • 3.2 Ethnographic Study of Office Work
  • 3.3 Case Study of a Technical Publications Unit
  • 3.4 The Analysis
  • 3.5 Conclusions
  • 4 Situation Theory and the Design of Interactive Information Systems
  • 4.1 Introduction
  • 4.2 Information
  • 4.3 On Mathematics, Metaphor and Design
  • 4.4 Situation Theory: A Review
  • 4.5 Normative Constraints and Cognition
  • 4.6 Information, Situations and Design
  • 4.7 Multimedia and Multi-User
  • 4.8 The Role of Situation Theory
  • 4.9 Conclusion
  • 5 Patterns of Language in Organizations: Implications for CSCW
  • 5.1 Introduction
  • 5.2 Four Models of Linguistic Support for Collaborative Work
  • 5.3 Conclusions
  • Appendix A
  • Appendix B
  • 6 Coordination Issues in Tools for CSCW
  • 6.1 Introduction
  • 6.2 Early Experiences with CSCW
  • 6.3 Cognitive Issues in CSCW
  • 6.4 Conversation Analysis
  • 6.5 Coordination in CSCW
  • 6.6 Studies of Turn Management in CSCW
  • 6.7 Discussion
  • 6.8 Concluding Remarks
  • Appendix A
  • 7 Software Engineering Design: A Paradigm Case of Computer Supported Cooperative Working
  • 7.1 Introduction
  • 7.2 Use of Abstract Representations
  • 7.3 The Design Frameworks Approach
  • 7.4 An Approach to Design-for-Reuse
  • 7.5 Conclusions
  • 8 Where Are Designers? Styles of Design Practice, Objects of Design and Views of Users in CSCW
  • 8.1 Design as Technique, as Social Function and as Politics
  • 8.2 Three Interpretations of the Significance of Users
  • 8.3 Users as Clients: The Specify and Deliver Style
  • 8.4 Users as Codesigners: The Reflect and Reinterpret Style
  • 8.5 Users as Actor-Constructors: The Enable and Empower Style
  • 8.6 Where are Designers? The Geo-Economic Location Problem
  • 8.7 Taking Design with Us
  • 9 Coping with Complexity and Interference: Design Issues in Multimedia Conferencing Systems
  • 9.1 Introduction
  • 9.2 The CAR Multimedia Conferencing System
  • 9.3 Design Principles
  • 9.4 Design and Usability Issues
  • 9.5 Discussion: Design Principles for Multimedia Conferencing
  • 9.6 Conclusions
  • 10 The Role of Replication in the Development of Remote CSCW Systems
  • 10.1 Designing for the Future
  • 10.2 Designing for the Present: Replication
  • 10.3 An Experiment in Replication
  • 10.4 Evaluating the System
  • 10.5 Conclusion
  • 11 Computer Supported Conflict Management in Design Teams
  • 11.1 The Challenge: Supporting Collaboration in Design Groups
  • 11.2 Contributions and Limitations of Existing Work
  • 11.3 The Design Collaboration Support System
  • 11.4 Evaluation and Future Work
  • 12 ShareLib: A Toolkit for CSCW Applications Programming Using X Windows
  • 12.1 Introduction
  • 12.2 Existing Applications
  • 12.3 Other Similar Work
  • 12.4 What Programming Support Should Provide
  • 12.5 Design of ShareLib: Architecture
  • 12.6 Design of ShareLib: Implementation
  • 12.7 Example Implementation: The Telepointer
  • 12.8 Summary and Further Work
  • 13 Adapting a Design History Editor for Concurrent Engineering
  • 13.1 Introduction
  • 13.2 Design History Editor
  • 13.3 User Requirements of the Design History Editor
  • 13.4 Technology
  • 13.5 Technology Transfer
  • 13.6 Concluding Remarks
  • 14 Nouvelle Design: A Pragmatic Approach to CSCW Systems Building
  • 14.1 Introduction
  • 14.2 Background
  • 14.3 Conversation Analysis
  • 14.4 User Centred Design
  • 14.5 Requirements Capture ? Structured Observation
  • 14.6 System Specification ? Analyse Observations
  • 14.7 Build and Release ? Review, Interpret, Modify
  • 14.8 Application of the Design Process
  • 14.9 Summary and Conclusions
  • References
  • Name Index.