Managing people : a practical guide for front-line managers /
| Main Authors: | , , |
|---|---|
| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Abingdon, Oxon ; New York, NY :
Routledge,
2015.
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| Edition: | Fourth edition. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Cover; Title Page; Copyright Page; Table of Contents; List of figures and tables; Acknowledgements; 1. Managing people in the twenty-first century; Introduction; What does a front-line manager do?; Changes in the external environment; Changes within organisations; Continuity; Approaches to managing people; The importance of context; The impact of people management practices; Skills you will need as a front-line manager; The importance of ethics; How to use this book; 2. Managing yourself; Introduction; Soft skills; Managing your time; Managing your workload; Managing stress; Making decisions.
- Managing meetingsCommunicating; Active listening; Developing yourself; Managing your career; Managing your manager; 3. The recruitment cycle; Introduction; Determining human resource requirements; Carrying out a job analysis; Drawing up a job description and person specification; Methods of recruiting candidates; The selection process; Shortlisting candidates; Interviewing candidates; Induction; Retention; Departure; 4. Getting the best out of people; Introduction; Employee engagement and why it matters; Your role as a front-line manager; Motivation and job satisfaction; Job design.
- Alternative methods of organising workManaging a diverse workforce; 5. Learning and development; Introduction; Using learning and development to improve performance; Knowledge management; Encouraging continuous learning; Coaching and mentoring; Identifying learning and development needs and choosing methods to address these; Employers' role in skill development; Competency-based approaches to learning and development; Evaluating the results of learning, training and development; 6. Leading teams and groups; Introduction; Management and leadership; Leadership types.
- Leadership and management stylesGroups; Groups and teams; Teams; Forming an effective team; Team roles; Setting team objectives; Monitoring and evaluating progress; Leading a team; 7. Performance management; Introduction; The principles of performance management; Stage 1
- the plan; Stage 2
- development; Stage 3
- performance and its measurement; Stage 4
- review; Appraisal systems; Managing rewards; Problems and successes of performance management; 8. Managing challenging situations; Introduction; Managing power; Bullying and harassment; Avoiding stress; Holding difficult conversations.
- Managing conflictDealing with unions; Managing grievances; Managing discipline; Dismissal; 9. The regulation of behaviour at work; Introduction; The legal and institutional framework of employment; The principles of the employment relationship; Pay; Discrimination; Job security; Health and safety at work; Unfair dismissal; Redundancy; Parental rights; Transfers of undertakings; Working time; Whistle-blowing; The legal framework of collective bargaining; Wider rights in the employment context; 10. Operating in a world of change; Introduction; Pressures for change; The challenges in change.