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Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value /

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Bibliographic Details
Main Author: Oliveira, Alexandre
Other Authors: Gimeno, Anne
Format: Book
Language:English
Published: Upper Saddle River, N.J. : Pearson Education, [2014]
Subjects:
Customer services.
Customer relations.
Business logistics.
Description
Physical Description:xvi, 188 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (page 181) and index.
ISBN:9780133764390
0133764397