Cover Image

Designing a successful KM strategy : a guide for the knowledge management professional /

Bibliographic Details
Main Author: Barnes, Stephanie
Corporate Author: ebrary, Inc
Other Authors: Milton, N. J. (Nick J.)
Format: eBook
Language:English
Published: Medford, NJ : Information Today, Inc., 2015.
Subjects:
Knowledge management.
Organizational learning.
Organizational change.
BUSINESS & ECONOMICS / Industrial Management.
BUSINESS & ECONOMICS / Management.
BUSINESS & ECONOMICS / Management Science.
BUSINESS & ECONOMICS / Organizational Behavior.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Dedication
  • Acknowledgments
  • Foreword
  • Introduction
  • What exactly is knowledge management, and why do we need it?
  • The knowledge manager role
  • Making the case for a knowledge management strategy
  • The ten principles behind your KM strategy
  • Identifying the underlying business drivers
  • Knowledge management vision and scope
  • Critical knowledge areas
  • Assessing the current state of KM in your organization
  • Knowledge management framework
  • Information and content management
  • Knowledge management technology
  • Change management
  • Pilot projects
  • Making the business case and determining ROI
  • The guerrilla strategy
  • A retention-based knowledge management strategy
  • Building the implementation team
  • Final words
  • Appendix A: communication plan template
  • About the authors
  • Index.