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Customer knowledge management : leveraging soft skills to improve customer focus /

Bibliographic Details
Main Authors: Sain, Soumit (Author), Wilde, Silvio (Author)
Format: eBook
Language:English
Published: Cham ; New York : Springer, [2014]
Series:Management for professionals.
Subjects:
Customer relations > Management.
Soft skills.
Knowledge management.
BUSINESS & ECONOMICS / Customer Relations.
BUSINESS & ECONOMICS / Management.
BUSINESS & ECONOMICS / Management Science.
BUSINESS & ECONOMICS / Organizational Behavior.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Physical Description:1 online resource
Bibliography:Includes bibliographical references and index.
ISBN:9783319050591 (electronic bk.)
3319050591 (electronic bk.)
ISSN:2192-810X