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Improving terminal design to increase revenue generation related to customer satisfaction /

"TRB's Airport Cooperative Research Program (ACRP) Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction explores innovative airport planning and terminal design that promotes profitable revenue generation and customer satisfaction at a varie...

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Bibliographic Details
Corporate Authors: Landrum & Brown, Airport Cooperative Research Program (sponsoring body.), United States. Federal Aviation Administration (sponsoring body.)
Format: Book
Language:English
Published: Washington, D.C. : Transportation Research Board, 2014.
Series:ACRP report ; 109.
Subjects:
Airports > Customer services > Planning.
Airport terminals > Design and construction.
Airport terminals > Planning.
Airports > Finance.
Airport planning.
Customer satisfaction.
Revenues.
Online Access:http://www.trb.org/Publications/Blurbs/170867.aspx
Description
Summary:"TRB's Airport Cooperative Research Program (ACRP) Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction explores innovative airport planning and terminal design that promotes profitable revenue generation and customer satisfaction at a variety of airport sizes and types. The handbook includes consideration of how to potentially improve the airport customer experience through the use of technology and other resources." -- pub. desc.
Item Description:At head of title: Airport Cooperative Research Program.
Physical Description:104 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references (page 104).
ISBN:9780309284011 (softcover)
0309284015 (softcover)
ISSN:1935-9802 ;