Cover Image

Organisational schizophrenia : impact on customer service quality /

Bibliographic Details
Main Author: Gureja, Gopal K.
Format: Book
Language:English
Published: Thousand Oaks, Calif. : SAGE Publications, 2013.
Subjects:
Customer services.
Organizational behavior.
Customer relations.
Description
Physical Description:xxx, 346 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages [333]-334) and index.
ISBN:9788132109563 (pbk. : alk. paper)
8132109562 (pbk. : alk. paper)