Employee surveys that work : improving design, use, and organizational impact /

Bibliographic Details
Main Author:	Levenson, Alec Robert, 1966-
Corporate Author:	ebrary, Inc
Format:	eBook
Language:	English
Published:	San Francisco : Berrett-Koehler Publishers, Inc., 2014.
Edition:	First Edition.
Series:	BK business book.
Subjects:	Employee attitude surveys. Surveys > Methodology. Organizational change. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Machine generated contents note: Preface
Chapter 1: Be clear about the purpose of the survey
Chapter 2: Good survey practices
Chapter 3: Match the measurement to the processes, roles and teams
Chapter 4: Composite indexes and the pitfalls of simplicity (with a specific application to measuring employee engagement)
Chapter 5: What to Focus on? Survey measurements as a means to an end vs. an end into and of themselves
Chapter 6: The Survey as Confessional: confidentiality, anonymity, and the power of matching survey responses to other organizational data
Chapter 7: Doing the analysis: Make the best use of internal and external expertise
Chapter 8: Compared to What? Benchmarking internally vs. externally
Chapter 9: Reporting and taking action.