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Citizen satisfaction : improving government performance, efficiency, and citizen trust /

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can b...

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Bibliographic Details
Main Author:	Morgeson, Forrest V., III (Author)
Format:	Book
Language:	English
Published:	New York : Palgrave Macmillan, 2014.
Edition:	First edition.
Subjects:	Public administration > United States > Public opinion. Public administration > United States > Management. Administrative agencies > United States > Management. Executive departments > United States > Management. Government productivity > United States. Performance > Measurement. Internet in public administration > United States. POLITICAL SCIENCE / Public Affairs & Administration. POLITICAL SCIENCE / Government / General. POLITICAL SCIENCE / Civics & Citizenship.

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