Citizen satisfaction : improving government performance, efficiency, and citizen trust /

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can b...

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Bibliographic Details
Main Author:	Morgeson, Forrest V., III (Author)
Format:	Book
Language:	English
Published:	New York : Palgrave Macmillan, 2014.
Edition:	First edition.
Subjects:	Public administration > United States > Public opinion. Public administration > United States > Management. Administrative agencies > United States > Management. Executive departments > United States > Management. Government productivity > United States. Performance > Measurement. Internet in public administration > United States. POLITICAL SCIENCE / Public Affairs & Administration. POLITICAL SCIENCE / Government / General. POLITICAL SCIENCE / Civics & Citizenship.

Description
Summary:	Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government.
Physical Description:	xiv, 217 pages : illustrations ; 23 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	9780230341340 (hardback) 0230341349 (hardback)