Connected CRM : implementing a data-driven, customer-centric business strategy /

"Three macro trends are changing the marketing landscape and forcing massive change on most organizations: the digitization of media and channels; social media; and the ability for consumers to access media anytime, anywhere. Marketers are responding with data-driven, digital customer strategie...

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Bibliographic Details
Main Author: Williams, David, 1963- (Author)
Corporate Author: Ebook Library
Format: eBook
Language:English
Published: Hoboken : Wiley, 2014.
Subjects:
Online Access:Connect to the full text of this electronic book