The wallet allocation rule : winning the battle for share /
"A revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this book introduces a new and rigorously tested approach--the Wallet Allocat...
| Main Authors: | Keiningham, Timothy L. (Author), Aksoy, Lerzan (Author), Williams, Luke (Writer on marketing) (Author), Buoye, Alexander (Author) |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, New Jersey :
John Wiley & Sons, Inc.,
[2015]
|
| Subjects: | |
| Online Access: | Cover image |
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