Table of Contents:
  • Customer service superstars
  • Public history's emotional proletariat, 1960-1996
  • Performing a public service: from historic site to work site, 1960-1985
  • "Our seat at the table": interpreter agency and consent, 1985-1996
  • Historic Fort Snelling's front line, 1996-2006
  • The wages of living history: rewards and costs of emotional investment
  • Pursuing authenticity: creative autonomy and workplace games
  • Interpreting painful histories: emotional comfort and connecting.