Cover Image

The little book of big customer satisfaction measurement /

Bibliographic Details
Main Author: Rao, Ajit, 1962-
Other Authors: Chandra, Subhash
Format: Book
Language:English
Published: Thousand Oaks, California : SAGE Publications India Pvt. Ltd, 2012.
Subjects:
Consumer satisfaction.
Description
Physical Description:xvi, 164 pages : illustrations ; 20 cm
Bibliography:Includes bibliographical references.
ISBN:9788132109785 (pbk. : alk. paper)
8132109783 (pbk. : alk. paper)