http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Lean sigma methods and tools for service organizations
the story of a cruise line transformation
Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean.
CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
Jaideep Motwani, Rob Ptacek, and Richard Fleming.
Description based upon print version of record.
Includes bibliographical references and index.
Lean Sigma Methods and Tools for Service Organizations : The Story of a Cruise Line Transformation
Sterling Forest : Business Expert Press,c2012