rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Lean sigma methods and tools for service organizations
    sub title: the story of a cruise line transformation
  title info:
    title: Story of a cruise line transformation
  name:
    name part: Motwani, Jaideep.
    role:
      role term: creator
  name:
    name part: Ptacek, Rob.
  name:
    name part: Fleming, Richard.
  name:
    name part: Ebook Library
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: nyu
    date issued: 2012
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (138 pages)
  abstract: Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean.
  table of contents: CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
  note: Jaideep Motwani, Rob Ptacek, and Richard Fleming.
  note: Description based upon print version of record.
  note: Electronic resource.
  note: Includes bibliographical references and index.
  subject:
    topic: Six sigma (Quality control standard)
  subject:
    topic: Lean manufacturing
  subject:
    topic: Service industries
    topic: Quality control
  subject:
    topic: Cruise lines
    topic: Quality control
  subject:
    topic: Corporate culture
  subject:
    topic: Lean manufacturing
  subject:
    topic: Organizational effectiveness
  subject:
    topic: Production management
  subject:
    topic: Quality control
  subject:
    topic: Service industries
  classification: TS156.6 .M675 2012eb
  classification: 658.4/01
  related item:
    title info:
      title: Lean Sigma Methods and Tools for Service Organizations : The Story of a Cruise Line Transformation
    name:
      name part: Motwani, Jaideep
    origin info:
      publisher: Sterling Forest : Business Expert Press,c2012
  identifier: 9781606494080
  identifier: 1606494082
  identifier: https://ebookcentral.proquest.com/lib/tamucs/detail.action
  record info:
    record content source: MERUC
    record creation date: 121105
    record change date: 20250816205614.4
    record identifier: in00002857651
    language of cataloging:
      language term: eng