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Lean sigma methods and tools for service organizations : the story of a cruise line transformation /

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of org...

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Bibliographic Details
Main Author: Motwani, Jaideep
Corporate Author: Ebook Library
Other Authors: Ptacek, Rob, Fleming, Richard
Format: eBook
Language:English
Published: New York, N.Y. : Business Expert Press, 2012.
Subjects:
Six sigma (Quality control standard)
Lean manufacturing.
Service industries > Quality control.
Cruise lines > Quality control.
Corporate culture.
Organizational effectiveness.
Production management.
Quality control.
Service industries.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean.
Item Description:Description based upon print version of record.
Electronic resource.
Physical Description:1 online resource (138 pages)
Bibliography:Includes bibliographical references and index.
ISBN:9781606494080
1606494082