APA (7th ed.) Citation

Motwani, J., Ptacek, R., & Fleming, R. (2012). Lean sigma methods and tools for service organizations: The story of a cruise line transformation. Business Expert Press.

Chicago Style (17th ed.) Citation

Motwani, Jaideep, Rob Ptacek, and Richard Fleming. Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. New York, N.Y.: Business Expert Press, 2012.

MLA (9th ed.) Citation

Motwani, Jaideep, et al. Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. Business Expert Press, 2012.