Services customization using web technologies /

"This book advances our understanding of Web-related concepts, approaches, and technologies revolving around the core theme of e-service customization"--Provided by publisher.

Bibliographic Details
Main Author:	Kardaras, Dimitrios, 1964-
Corporate Author:	ebrary, Inc
Other Authors:	Karakostas, Bill
Format:	eBook
Language:	English
Published:	Hershey, Pa. : Business Science Reference, [2012]
Subjects:	Service industries > Technological innovations. Mass customization. World Wide Web. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

section 1. Methods and techniques for service customization
section 2. Strategies and modeling for e-service customization
section 3. Applications of service customization.