rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: Nordstrom way to customer service excellence
    sub title: the handbook for becoming the "Nordstrom" of your industry
  name:
    name part: Spector, Robert
    name part: 1947-
    role:
      role term: creator
  name:
    name part: McCarthy, Patrick D.
  name:
    name part: ebrary, Inc
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: nju
    date issued: 2012
    edition: 2nd ed.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (xvi, 224 pages) : illustrations
  note: Robert Spector, Patrick McCarthy.
  note: Includes index.
  note: Electronic resource.
  subject:
    name:
      name part: Nordstrom (Firm)
    topic: Management
  subject:
    topic: Customer services
    geographic: United States
    genre: Handbooks, manuals, etc
  subject:
    topic: Department stores
    geographic: United States
    topic: Management
  classification: HF5415.5 .S626785 2012eb
  classification: 658.8/12
  identifier: 9781118076675
  identifier: 9781118222669
  identifier: 2011039735
  identifier: https://ebookcentral.proquest.com/lib/tamucs/detail.action
  record info:
    record content source: CaPaEBR
    record creation date: 110922
    record change date: 20250816210121.4
    record identifier: in00002777177