The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry /

Bibliographic Details
Main Author:	Spector, Robert, 1947-
Corporate Author:	ebrary, Inc
Other Authors:	McCarthy, Patrick D.
Format:	eBook
Language:	English
Published:	Hoboken, NJ : Wiley, 2012.
Edition:	2nd ed.
Subjects:	Nordstrom (Firm) > Management. Customer services > United States > Handbooks, manuals, etc. Department stores > United States > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Includes index. Electronic resource.
Physical Description:	1 online resource (xvi, 224 pages) : illustrations