The intention economy : when customers take charge /

Hidden in plain sight : how to find and execute your company's next big growth strategy /
by: Joachimsthaler, Erich, 1956-
Published: (2007)

The new market leaders : who's winning and how in the battle for customers /
by: Wiersema, Frederik D. (Frederik Derk)
Published: (2001)

Stopwatch marketing : take charge of the time when your customer decides to buy /
by: Rosen, John
Published: (2008)

Managing customer relationships : a strategic framework /
by: Peppers, Don
Published: (2004)

Managing customer relationships : a strategic framework /
by: Peppers, Don
Published: (2011)

Mass customization information systems in business /
Published: (2007)

Beyond customer service : keeping customers for life /
by: Gerson, Richard F.
Published: (1992)

Social customer experience : engage and retain customers through social media /
by: Evans, Dave, 1956-
Published: (2014)

Beyond customer satisfaction to customer loyalty : the key to greater profitability /
by: Bhote, Keki R., 1925-2013
Published: (1996)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

The customer signs your paycheck /
by: Cooper, Frank (Frank J.), 1938-
Published: (2010)

How to give exceptional customer service /
Published: (1993)

Profitable customers : how to identify, develop and retain them /
by: Wilson, Charles
Published: (1998)

Aftermarketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1992)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)

Building great customer experiences /
by: Shaw, Colin, 1928-
Published: (2002)

Building great customer experiences /
by: Shaw, Colin, 1958-
Published: (2005)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Service strategy : management moves for customer results /
by: Horovitz, Jacques, 1947-
Published: (2004)

Revolutionize your customer experience : Colin Shaw.
by: Shaw, Colin, 1928-
Published: (2005)

Sense and respond : the journey to customer purpose /
by: Barlow, Sue, 1972-
Published: (2005)

Aesthetics in marketing /
by: Baisya, Rajat K.
Published: (2008)

The changing face of today's customer : strategies for attracting and retaining a diverse customer and employee base in your local market /
by: Lipp, G. Douglas
Published: (2003)

New economy--new competition : the rise of the consumer? /
by: Asch, David, 1948-
Published: (2001)

Conquering consumerspace : marketing strategies for a branded world /
by: Solomon, Michael R.
Published: (2003)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Aftermarketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1995)

The celebrity experience : insider secrets to delivering red carpet customer service /
by: Cutting, Donna, 1966-
Published: (2008)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

How to be better at ... customer care /
by: Foster, Timothy R. V.
Published: (1999)

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
by: Soudagar, Reza
Published: (2012)

Product experience /
Published: (2008)

Three ways brands can combat information overload and skepticism /
by: Aaker, David A.
Published: (2025)

Superior customer value in the new economy : concepts and cases /
by: Johnson, William C. (William Charles), 1954-
Published: (2004)