rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: Apple experience
    sub title: secrets to building insanely great customer loyalty
  name:
    name part: Gallo, Carmine.
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nyu
    date issued: 2012
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xviii, 234 pages : illustrations ; 24 cm.
  table of contents: Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
  note: Carmine Gallo.
  note: Includes bibliographical references and index.
  subject:
    topic: Customer services
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Creative thinking
  classification: HF5415.5 .G356 2012
  classification: 658.8/12
  identifier: 9780071793209 (alk. paper)
  identifier: 0071793208 (alk. paper)
  identifier: 2012005418
  record info:
    record content source: DLC
    record creation date: 120213
    record change date: 20151202171445.0
    record identifier: in00002769736