Gemba walks for service excellence : the step-by-step guide for identifying service delighters /

Unleashing excellence : the complete guide to ultimate customer service /
by: Snow, Dennis
Published: (2010)

Customer-centric marketing strategies : tools for building organizational performance /
Published: (2013)

Reorganize for resilience : putting customers at the center of your business /
by: Gulati, Ranjay
Published: (2009)

Breaking through : implementing customer focus in enterprises /
by: Vandermerwe, Sandra
Published: (2004)

Breaking through : implementing disruptive customer centricity /
by: Vandermerwe, Sandra
Published: (2014)

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world /
by: Blackshaw, Pete
Published: (2008)

The wow factory : creating a customer focus revolution in your company /
by: Levesque, Paul, 1947-
Published: (1995)

What customers really want : how to bridge the gap between what your organization offers and what your clients crave /
by: McKain, Scott
Published: (2005)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Customer service ; the road to greater profits /
by: Moseley, Lloyd W.
Published: (1972)

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it /
by: Gee, Val
Published: (2009)

Handbook of research on the interplay between service quality and customer delight /
Published: (2023)

Clued in : how to keep customers coming back again and again /
by: Carbone, Lewis P.
Published: (2004)

The 5 values of GREAT customer service /
Published: (1999)

Design and operation of customer service systems /
by: Bender, Paul S., 1936-
Published: (1976)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

America's service meltdown : restoring service excellence in the age of the customer /
by: Pupo, Raul
Published: (2010)

The experience : the 5 principles of Disney service and relationship excellence /
by: Loeffler, Bruce, et al.
Published: (2015)

Building quality service : with competency-based human resource management /
by: Van der Wagen, Lynn
Published: (1994)

Customer service delivery : research and best practices /
Published: (2006)

How you do-- what you do : create service excellence that wins clients for life /
by: Livingston, Bob, 1937-
Published: (2008)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

Uncommon service : how to win by putting customers at the core of your business /
by: Frei, Frances
Published: (2012)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2011)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2008)

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more /
by: Conlow, Rick, et al.
Published: (2014)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer service training 101 /
by: Evenson, Renee, 1951-
Published: (2011)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
by: Desatnick, Robert L.
Published: (1993)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: Desatnick, Robert L.
Published: (1987)

Evaluating marketing actions and outcomes /
Published: (2003)

Beyond customer service : keeping customers for life /
by: Gerson, Richard F.
Published: (1992)

Retention marketing : customer service /
by: Shulse, Jean Ann
Published: (1989)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: Gallagher, Richard S.
Published: (2006)

How to give exceptional customer service /
Published: (1993)

Effective customer service : ten steps for technical professions /
by: Goetsch, David L.
Published: (2004)