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Gemba walks for service excellence : the step-by-step guide for identifying service delighters /

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Bibliographic Details
Main Author: Petruska, Robert
Format: Book
Language:English
Published: Boca Raton, Fla. : CRC Press, [2012]
Subjects:
Customer services.
Organizational effectiveness.
Customer relations.
Description
Item Description:"A Productivity Press book."
Physical Description:xiv, 85 pages : color illustrations ; 28 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9781439886748
1439886741