rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Personalising library services in higher education
    sub title: the boutique approach
  name:
    name part: Priestner, Andy.
  name:
    name part: Tilley, Elizabeth
    name part: 1959-
  name:
    name part: ebrary, Inc
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2012
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (xiv, 229 pages) : illustrations
  abstract: In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.
  table of contents: Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- Face-to-face value : personalised communication strategies / Andy Priestner -- Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- Case studies (I). Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards -- Research postcards at London School of Economics / Michelle Blake and Nicola Wright -- Boutique at the Faculty of Education / Angela Cutts -- Personal space for study : meeting real needs / Elizabeth Tilley -- Library technologies for boutique services / Tim Wales -- Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- Digital literacy support for researchers : the personalised approach / Jane Secker -- Case studies (II). A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- Integrating information skills into the curriculum : the next step / Veronica Lawrence -- Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- Marketing personalised services / Emma Thompson -- The cost-effective service : is personalised possible? / Elizabeth Tilley -- Evaluating the impact of the boutique library / David Streatfield -- Implementing and managing boutique / Andy Priestner and Elizabeth Tilley.
  note: edited by Andy Priestner and Elizabeth Tilley.
  note: Electronic resource.
  note: Includes bibliographical references and index.
  subject:
    topic: Academic libraries
  subject:
    topic: Libraries and colleges
  subject:
    topic: Public services (Libraries)
  subject:
    topic: Academic libraries
    genre: Case studies
  subject:
    topic: LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries
  subject:
    topic: Electronic books
  subject:
    topic: Electronic books
  classification: Z675.U5 P473 2012eb
  classification: 027.7
  related item:
    title info:
      title: Personalised library services in higher education : the boutique approach
    origin info:
      publisher: Farnham, Surrey, England ; Burlington, VT : Ashgate, c2012
    identifier: (DLC) 2012007269
    identifier: (OCoLC)781432080
  identifier: 9781409431817 (electronic bk.)
  identifier: 1409431819 (electronic bk.)
  identifier: 9781409431800
  identifier: 1409431800
  identifier: https://ebookcentral.proquest.com/lib/tamucs/detail.action
  record info:
    record content source: N$T
    record creation date: 120723
    record change date: 20250816210348.7
    record identifier: in00002765297