Managing sticky situations at work : communication secrets for success in the workplace /
Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples o...
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| Format: | eBook |
| Language: | English |
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Santa Barbara, Calif. :
Praeger/ABC-CLIO,
[2009]
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respondÑthe Say It Just Right model of communicationÑapplied to each case.''Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them Òsay it just rightÓ when it is time to act.' |
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| Item Description: | Description based on print version record. Electronic resource. |
| Physical Description: | 1 online resource (xv, 213 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780313362798 (electronic bk.) 0313362793 (electronic bk.) 1282535250 9781282535251 |