Service science /
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success i...
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| Format: | eBook |
| Language: | English |
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Hoboken, N.J. :
Wiley,
[2010]
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| Series: | Wiley online library.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (xxix, 587 pages, 8 unnumbered pages of plates) : illustrations (some color) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0470525886 (cloth) 0470877863 (electronic bk.) 0470877871 (electronic bk.) 9780470525883 (cloth) 9780470877869 (electronic bk.) 9780470877876 (electronic bk.) |
| DOI: | 10.1002/9780470877876 |