Cover Image

Uncommon service : how to win by putting customers at the core of your business /

Bibliographic Details
Main Author: Frei, Frances
Other Authors: Morriss, Anne
Format: Book
Language:English
Published: Boston, Mass. : Harvard Business Review Press, [2012]
Subjects:
Customer relations.
Customer services.
Service industries > Management.
Table of Contents:
  • Truth #1: you can't be good at everything
  • Truth #2: someone has to pay for it
  • Truth #3: it's not your employees' fault
  • Truth #4: you must manage your customers
  • Now multiply it all by culture
  • Getting bigger.