Uncommon service : how to win by putting customers at the core of your business /

Bibliographic Details
Main Author: Frei, Frances
Other Authors: Morriss, Anne
Format: Book
Language:English
Published: Boston, Mass. : Harvard Business Review Press, [2012]
Subjects:
Description
Physical Description:x, 247 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical notes (pages [227]-231) and index.
ISBN:9781422133316 (alk. paper)
1422133311 (alk. paper)