APA (7th ed.) Citation

Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Harvard Business Review Press.

Chicago Style (17th ed.) Citation

Frei, Frances, and Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.

MLA (9th ed.) Citation

Frei, Frances, and Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Harvard Business Review Press, 2012.