Service systems management and engineering : creating strategic differentiation and operational excellence /

Bibliographic Details
Main Author:	Chang, C. M. (Ching Ming), 1935-
Format:	eBook
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, [2010]
Series:	Wiley online library.
Subjects:	Management information systems. Service industries > Information technology > Management. Systems engineering. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	1 online resource (xxx, 690 pages) : illustrations
Bibliography:	Includes bibliographical references and index.
ISBN:	0470900202 9780470900208
DOI:	10.1002/9780470900208